Hygienic Concept

Together with our 700 team members, we are especially looking forward to the new edition of the Christmas Garden and your visit this year! As the year 2021 also demands great restrictions from everyone in terms of events, we can hardly wait to offer our audience a unique Christmas season and to conjure up magical moments for our big and small guests.

 

Safe and responsibly organised events and the health of our guests and staff are our top priority.

 

Our hygiene concept will be adapted to the current requirements and continuously updated by autumn 2021 at the latest.

Key points of our safety concept

Distance regulation

On the entire event area the distance regulation of 1.50 meters to other visitors applies. This does not apply to family members, members of your own household or a maximum of one other household.

Disinfection

Highly frequented areas such as catering and sanitary facilities are regularly disinfected. There will also be sufficient stations for hand disinfection distributed throughout the entire site.

Catering

The safe and responsible organization also includes our gastronomic offer. Together with experienced catering partners, the hygiene concept for the gastronomic areas is adapted to the current situation. Where a responsible operation of the gastronomy does not seem possible, our visitors have to do without it.

Communication

The regulations are communicated in a comprehensive and understandable way – from the moment the ticket is purchased until the visitor leaves the Tierpark area. On the website, in all disciplines of the customer dialogue and with a signage concept on the grounds, we guarantee complete and simple information for our customers.

Contact tracking

Traceability of contacts is ensured at Weihnachten im Tierpark. The promoter uses computerized, personalized ticketing, so that the names and contact details of all visitors are available. The requirements of the authorities in this respect are observed, as well as the data protection regulations according to the DSGVO.

Cough- and sneeze-etiquette

When coughing and sneezing, we ask you not to hold your hand in front of your mouth and nose, but to cough or sneeze into the crook of your arm or into a tissue. Please keep at least 1.5 meters distance from other people and turn away, then wash your hands thoroughly.

Mandatory masks

The mask regulation will be adapted to the current requirements in autumn 2021.

One-way route

The circular route and all neuralgic areas are organized in a one way system. Opposing traffic is thus avoided.

Organized arrival and staggered admission

The entrance windows, in which a limited number of visitors can enter Weihnachten im Tierpark with their tickets, will be shortened from 60 to 30 minutes compared to previous years. This will reduce the number of visitors arriving intermittently and avoid queues. This significantly shortened time limit for the admission time windows also allows for better control of the arrival. 

Personalized Tickets

In order to trace possible chains of infection, we as organizers are obliged to record the names and contact details of our visitors. We use a computer-controlled, personalized ticketing system. In doing so, we comply with the relevant requirements of the authorities as well as the data protection regulations according to the DSGVO. Children’s tickets must also be personalized and must contain all the necessary information. Only a personalized ticket entitles you to enter our event. (more information)

Reduced capacities

This year the capacity will be reduced, which will lower the number of visitors. This step will make it easier to comply with the central requirement of maintaining distance in all areas of the event.

Testing

The need for corona testing in advance of the events will be decided and adjusted by autumn 2021.

Ticket presale

In order to avoid queues at the entrance, we ask you to purchase your tickets in the online presale rather than on site at the box office. You can get the cheapest tickets online and buy them in a few easy steps on your PC, tablet or smartphone. In this way, you can secure your preferred admission time window without any stress and help to simplify the organization at the entrance.

Additional trained personnel

Additional personnel will be deployed throughout the entire site to control the flow of visitors in order to avoid any form of congestion. The employees are trained in how to deal with the staff and with regard to the overall concept. A hygiene officer ensures that the measures decided upon are implemented.