The local box office is located at the entrance at the bear window and is open from 4:30 pm to 8:30 pm.
Arrival by car
The address for the arrival by car is Am Tierpark 125, 10319 Berlin.
For visitors with a car, parking spaces are available at both entrances of Tierpark Berlin for a fee of 4.00 EUR per day (Please note: Access to “Weihnachten im Tierpark” only via the gate at the bear window).
The parking fee has to be paid at the exit barriers of the parking lots. Please carry appropriate change with you.
Arrival by public transport
The Tierpark Berlin can be easily reached by public transport.
Entrance Bärenschaufenster (bear window)
U-Bahn Station Tierpark (only 15 minutes’ ride from Alexanderplatz)
Tram lines: M17, 27, 37
Bus lines: 296, 396
Please note that public transport is not included in the ticket.
Visitors with disabilities
We want to make it possible for all our guests to attend the event equally, which is why “Weihnachten im Tierpark“ is barrier-free. There are disabled toilets on the premises. There is also the possibility to borrow wheelchairs free of charge. They can be reserved via email@example.com and picked up at the box office.
Visitors, who have a note (B) in their disability pass, need a normal ticket and are allowed to take an accompanying person to “Weihnachten im Tierpark” free of charge. The disability pass must be presented as proof at the entrance. The accompanying person does not need a ticket, but can simply pass through the entrance together with the visitor.
“Weihnachten im Tierpark” will once again be a time of excitement and, thanks to an extensive Covid 19 hygiene concept, guarantees a contemplative open-air experience. All information about our precautions regarding Covid-19 can be found under the following link (Current information about Covid-19).
At the bear showcase of the Tierpark Berlin you will find the entrance of “Weihnachten im Tierpark“. Please note: No entrance via the gate at the castle (exit only).
In order to provide you with the safest and most atmospheric experience possible, admission for visitors is limited to 30 minutes. Please appear during the admission time indicated on your ticket and pass through the entrance within the half-hour indicated on your ticket. As an example: If you have purchased a ticket for 4:30 pm, you may show up for admission between 4:30 pm and 5:00 pm.
Admission is limited because we want to make sure that not too many people are in the Tierpark at the same time and that each of our visitors can enjoy a relaxing winter walk.
The last admission and start of the walk is at 8:30 pm. Please understand that the security service will inform all visitors from 9:45 pm on that the site will be closed soon at 10:00 pm.
Tickets for the Tierpark
Normal tickets for the daily operation of the zoo lose their validity at “Weihnachten im Tierpark“. Even visitors who are already in the zoo must buy a ticket for “Weihnachten im Tierpark“ or leave the premises at the beginning of the event. Please understand that our staff will inform visitors shortly before closing time and ask for a valid ticket for “Weihnachten im Tierpark“.
Our wonderful open air ice rink is located in the immediate vicinity of the festively illuminated Friedrichsfelde Castle. The use of the ice rink is included in the ticket price. You can either bring your own skates or rent them for a fee of 3,00 € per pair. The skates are of course thoroughly disinfected.
For pupils, students and senior citizens aged 65 and over, we offer a discount on the admission price from Monday to Thursday. Please bring an appropriate proof (student or pensioner ID) and show it at the entrance. Many thanks! The discounts are not valid in the period from 21.12.2020 to 01.01.2021.
We are pleased if you like to take pictures of yourself and the installations at “Weihnachten im Tierpark”. Of course you may also bring a professional camera and a tripod. Feel free to share your moments and memories with other visitors and us on Instagram or Facebook under the hashtag #weihnachtenimtierpark. Commercial recordings are only allowed with prior permission.
Annual ticket holder
Since “Weihnachten im Tierpark” is a special event at Tierpark Berlin, annual tickets for the Tierpark are not valid here. Owners of annual season tickets for Tierpark Berlin, Berlin Zoo and the Berlin Aquarium receive a 10% discount when buying tickets at the box office of “Weihnachten im Tierpark”.
At irregular intervals, special events for children take place at “Weihnachten im Tierpark”, such as an alpaca parade where the animals can be stroked. Please keep an eye on us on Facebook or Instagram.
Children under 6 years are admitted free of charge, but need a free ticket, so that control over the exact number of visitors can be guaranteed. Free tickets can be added to the shopping cart during the ordering process.
Children between 6 and 14 years receive a discount, but may only enter the grounds if accompanied by an adult.
Prams, buggies, pushchairs
The paths at “Weihnachten im Tierpark” are suitable for use with prams. We are also happy to provide free handcars (with a deposit) for our small guests at the entrance. This offer is valid while stocks last. Please speak to our staff at the entrance.
Dogs (no matter how big or on a leash) and other animals are not allowed to come to “Weihnachten im Tierpark”. Excluded are of course officially registered assistance dogs (guide dogs etc.).
Bringing bicycles and sledges
For safety reasons, sledges and bicycles are not allowed on the premises of “Weihnachten im Tierpark”.
Taking along large bags
In order to avoid long waiting times at the entrance, we kindly ask you not to bring large bags to „Weihnachten im Tierpark“.
With increased staff and security personnel, we are meeting the increased security requirements for events that have become more stringent in recent years. Due to the current situation, we have developed a hygiene concept for the protection of all parties involved, which ensures that the current officially ordered measures for the containment of Covid-19 are adhered to. (further information on our COVID-19 hygiene concept).
“Weihnachten im Tierpark” is open from 18th November 2020 to 10th January 2021, always from 5:00 pm to 10:00 pm. On the following days “Weihnachten im Tierpark” is closed for visitors: 23/24/30 November as well as on 01/24 and 31 December 2020.
Walk through the Tierpark
Our tour is a predetermined route through the atmospherically illuminated Tierpark Berlin. It is labelled and about two kilometres long. You should plan 1 to 2 hours for your walk, depending on your pace and mood for devotion. You can always take a break on the way, look at the impressive light objects in peace and take unique souvenir photos. Toilets and catering facilities are also located along the trail.
Food & Beverages
The physical well-being is also taken care of at “Weihnachten im Tierpark”. On the promenade through the park and around the large ice rink with a view of Friedrichsfelde Castle, you can choose from warm and tasty food and hot and cold drinks.
The animal facilities and enclosures of Tierpark Berlin are generally not part of our Festival of Lights. Therefore, only a few real animals can be seen at “Weihnachten im Tierpark”.
“Weihnachten im Tierpark” takes place in a part of the zoo where there are only a few animal facilities. Illuminations, music and gastronomic offers are of course placed in such a way that no animals are affected.
In our online ticket shop you have the possibility to buy Print@home tickets. This allows you to purchase tickets online until shortly before the event and bring them with you either on your mobile phone or printed out. Of course you can also buy tickets at the box office of the Tierpark. However, we cannot guarantee that preferred days and times will still be available and therefore recommend to safe tickets online in advance. This way you can avoid long waiting times at the box office and go directly to the entrance.
Ticket loss / return / exchange
Please note that if you lose a ticket for “Weihnachten im Tierpark”, unfortunately no replacement or reprint is possible. Likewise, the return or exchange of tickets is not possible. According to § 312g paragraph 2 sentence 1 No. 9 BGB (German Civil Code), there is no right of revocation when purchasing tickets, despite the basic existence of a distance selling transaction.
Weather & Clothing
“Weihnachten im Tierpark” is an open air event that takes place in any weather, even when it rains. Please be aware of this before buying your tickets.
Winter evenings in Berlin can get very cold and wet. So please remember to bring weatherproof clothes and shoes and possibly an umbrella.
Unfortunately, tickets cannot be returned due to bad weather as long as there is no acute danger for the visitors.