Information/FAQ

Information on our hygiene concept

Distance control

Please keep a distance of 1.50 metres to people who are not part of your family or household.

Disinfection

Highly frequented areas such as catering and sanitary facilities are regularly disinfected. Spread over the entire site, there will also be sufficient stations for hand disinfection.

Admission rules

Please arrive punctually, this does not mean too early or too late. This will help to avoid crowds at the entrance and to keep the distance regulations.

Mandatory masks

The mask regulation will be adapted to the current requirements in autumn 2021.

Public security and hygiene concept

With an increased security and steward staff as well as a professional admission organisation, we take the security requirements which have been tightened over the past years into due account on the basis of current standards as well as the hygiene and distancing recommendations (more information). In the interests of a quick admission, we kindly ask you not to take along large bags.

Personalized ticketing / Re-personalization of tickets

In order to be able to trace possible chains of infection, we as promoters are obliged to record your name and contact details. We use computer-controlled, personalised ticketing. In doing so, we observe both the relevant requirements of the authorities and the data protection regulations in accordance with the DSGVO. Children’s tickets must also be personalised and must contain all the necessary information. Only a personalised ticket then authorises you to enter. We kindly ask you to present a photo document (identity card, driving licence, etc.) with your ticket at the entrance.

If you are unable to attend on the day of the event, you can change your print@home or mobile ticket in your booking account at myticket.de. The re-personalisation will be done online. Further information can be found here

If the ticket was sent to you by post, it will be re-personalised on site at the box office of the Tierpark. There, you or the new visitor in question would enter the previous ticket and all the above-mentioned details of the new ticket holder. You can find the required form here.

General information

Box office

The box office on site remains closed for the time being. Tickets can only be purchased online as print@home or digital ticket.

Arrival by car

The address for the arrival by car is Am Tierpark 125, 10319 Berlin.

For visitors with a car, parking spaces are available at both entrances of Tierpark Berlin for a fee of 5.00 EUR per day (Please note: Access to “Weihnachten im Tierpark” only via the gate at the bear window).

The parking fee has to be paid at the exit barriers of the parking lots. Please carry appropriate change with you.

Arrival by public transport

The Tierpark Berlin can be easily reached by public transport. 

Entrance Bärenschaufenster (bear window)

U-Bahn
U-Bahn Station Tierpark (only 15 minutes’ ride from Alexanderplatz)
Tram
Tram lines: M17, 27, 37
Bus
Bus lines: 296, 396
Please note that public transport is not included in the ticket.

Visitors with disabilities

We want to make it possible for all our guests to attend the event equally, which is why “Weihnachten im Tierpark“ is barrier-free. There are disabled toilets on the premises. There is also the possibility to borrow wheelchairs free of charge. They can be reserved via info@weihnachten-im-tierpark.de and picked up at the box office.

Adult visitors with disabilities require an adult ticket. Children with disabilities require a ticket for children. On presentation of a severely handicapped person’s identity card (indicator B), one accompanying person will be admitted free of charge. The accompanying person must fill out a form to record visitor data (download) prior to the visit in order to trace possible chains of infection and bring this with him/her. The circular path is barrier-free and therefore also wheelchair accessible. Toilets for the disabled are located on the premises.

Coronavirus/Covid-19

“Weihnachten im Tierpark” will once again be a time of excitement and, thanks to an extensive hygiene concept, guarantees a contemplative open-air experience. All information about our precautions regarding Covid-19 can be found under the following link (Current information about our hygiene concept).

Admission

At the bear showcase of the Tierpark Berlin you will find the entrance of “Weihnachten im Tierpark“. Please note: No entrance via the gate at the castle (exit only).

Admission times

In order to provide you with the safest and most atmospheric experience possible, admission for visitors is limited to 30 minutes. Please appear during the admission time indicated on your ticket and pass through the entrance within the half-hour indicated on your ticket. As an example: If you have purchased a ticket for 5:00 pm, you may show up for admission between 5:00 pm and 5:30 pm.

Admission is limited because we want to make sure that not too many people are in the Tierpark at the same time and that each of our visitors can enjoy a relaxing winter walk.

The last admission and start of the walk is at 8:30 pm. Please understand that the security service will inform all visitors from 9:45 pm on that the site will be closed soon at 10:00 pm.

Please note: The maximum length of stay on the site for visitors is two hours.

Tickets for the Tierpark

Normal tickets for the daily operation of the zoo lose their validity at “Weihnachten im Tierpark“. Even visitors who are already in the zoo must buy a ticket for “Weihnachten im Tierpark“ or leave the premises at the beginning of the event. Please understand that our staff will inform visitors shortly before closing time and ask for a valid ticket for “Weihnachten im Tierpark“.

Ice rink

Due to the corona pandemic, a safe operation of ice rinks cannot be guaranteed. Therefore, we will do without the ice rink at Weihnachten im Tierpark this year as an exception and ask our guests for their understanding.

Discounts

For pupils, students and senior citizens aged 65 and over, we offer a discount on the admission price from Monday to Thursday. Please bring an appropriate proof (student or pensioner ID) and show it at the entrance. Many thanks! The discounts are not valid in the period from 20.12.2021 to 30.12.2021.

Photography

We are pleased if you like to take pictures of yourself and the installations at “Weihnachten im Tierpark”. Of course you may also bring a professional camera and a tripod. Feel free to share your moments and memories with other visitors and us on Instagram or Facebook under the hashtag #weihnachtenimtierpark. Commercial recordings are only allowed with prior permission.

Annual ticket holder

Since “Weihnachten im Tierpark” is a special event at Tierpark Berlin, annual tickets for the Tierpark are not valid here. Owners of annual season tickets for Tierpark Berlin, Berlin Zoo and the Berlin Aquarium receive a 10% discount when buying tickets at the box office of “Weihnachten im Tierpark”.

Children

 

At irregular intervals, special events for children take place at “Weihnachten im Tierpark”, such as an alpaca parade where the animals can be stroked. Please keep an eye on us on Facebook or Instagram.

Children under 6 years are admitted free of charge, but need a free ticket, so that control over the exact number of visitors can be guaranteed. Free tickets can be added to the shopping cart during the ordering process.

Children between 6 and 14 years receive a discount, but may only enter the grounds if accompanied by an adult.

Prams, buggies, pushchairs

The paths at “Weihnachten im Tierpark” are suitable for use with prams.

Dogs

Dogs (no matter how big or on a leash) and other animals are not allowed to come to “Weihnachten im Tierpark”. Excluded are of course officially registered assistance dogs (guide dogs etc.).

Bringing bicycles and sledges

For safety reasons, sledges and bicycles are not allowed on the premises of “Weihnachten im Tierpark”.

Taking along large bags

In order to avoid long waiting times at the entrance, we kindly ask you not to bring large bags to „Weihnachten im Tierpark“.

Public safety

With increased staff and security personnel, we are meeting the increased security requirements for events that have become more stringent in recent years. Due to the current situation, we have developed a hygiene concept for the protection of all parties involved, which ensures that the current officially ordered measures for the containment of Covid-19 are adhered to.  (further information on our COVID-19 hygiene concept).

Opening hours

“Weihnachten im Tierpark” is open from 17th November 2021 to 9th January 2022, always from 5:00 pm to 10:00 pm. On the following days “Weihnachten im Tierpark” is closed for visitors: November 22/23/29/30 as well as on 24th and 31st December 2021.

Walk through the Tierpark

Our tour is a predetermined route through the atmospherically illuminated Tierpark Berlin. It is labelled and about two kilometres long. You should plan 1 to 2 hours for your walk, depending on your pace and mood for devotion. You can always take a break on the way, look at the impressive light objects in peace and take unique souvenir photos. Toilets and catering facilities are also located along the trail.

Food & Beverages

The physical well-being is also taken care of at “Weihnachten im Tierpark”. On the promenade through the park and around the large ice rink with a view of Friedrichsfelde Castle, you can choose from warm and tasty food and hot and cold drinks.

Animal enclosure

The animal facilities and enclosures of Tierpark Berlin are generally not part of our Festival of Lights. Therefore, only a few real animals can be seen at “Weihnachten im Tierpark”.

Animal protection

“Weihnachten im Tierpark” takes place in a part of the zoo where there are only a few animal facilities. Illuminations, music and gastronomic offers are of course placed in such a way that no animals are affected.

Ticket information

In our online ticket shop you have the possibility to buy Print@home and digital tickets. This allows you to purchase tickets online even shortly before the event and bring them with you either on your mobile phone or printed out. 

Ticket loss / return / exchange

Please note that if you lose a ticket for “Weihnachten im Tierpark”, unfortunately no replacement or reprint is possible. Likewise, the return or exchange of tickets is not possible. According to § 312g paragraph 2 sentence 1 No. 9 BGB (German Civil Code), there is no right of revocation when purchasing tickets, despite the basic existence of a distance selling transaction.

Weather & Clothing

“Weihnachten im Tierpark” is an open air event that takes place in any weather, even when it rains. Please be aware of this before buying your tickets.

Winter evenings in Berlin can get very cold and wet. So please remember to bring weatherproof clothes and shoes and possibly an umbrella.

Unfortunately, tickets cannot be returned due to bad weather as long as there is no acute danger for the visitors.

Further questions?

If you still have a question, please feel free to write us via our contact form as well as on Facebook or Instagram.