FAQ

Yes. The on-site box office is located at the Bärenschaufenster entrance and is open from 4:30 p.m. to 8:30 p.m. We recommend purchasing tickets in advance online as Print@Home or digital tickets.

Up to a group size of 20 people, you can book your tickets via our ticket page. From a group size of 21 people, please send us an enquiry.

Yes. Adult visitors with disabilities require an adult ticket. Children with disabilities need a ticket for children. On presentation of a severely disabled person's ID card (mark B), an accompanying person receives free admission to Weihnachten im Tierpark. The accompanying person does not receive a ticket and must first fill out a form to record visitor data in order to track and trace possible chains of infection. Only then can the accompanying person pass through the entrance with the visitor. You can find the form for recording visitor data here.

No. If the ticket is lost, no replacement or reprint is possible. Likewise, no return or exchange of tickets is possible. Pursuant to Section 312g, paragraph 2, sentence 1, no. 9 of the German Civil Code (BGB), there is no right of revocation for the purchase of tickets despite the transaction being fundamentally a distance-selling transaction. This means that the two-week right of revocation and return is completely excluded when purchasing tickets.

Yes. If you are prevented from attending on the day of the event, you can change the name of your print@home or mobile ticket in your booking account at myticket.de. The reassignment takes place online. If you have received your ticket by post, it will be reassigned at the box office. Please bring the reassignment form with you, already filled out. You can find the form here.

If no more tickets are available online for a time slot, it is sold out and no more tickets will be available at the box office either.

Children under the age of 6 are admitted free of charge. Children aged 6 to 14 inclusive receive a discount, but may only enter the grounds if accompanied by an adult.

To ensure an atmospheric experience for all guests, the admission time is staggered in 30 minute intervals. Your ticket will show the admission time. Please pass the entrance within the half hour indicated. Example: if you have bought a ticket for 5:30 p.m., then you can arrive for admission between 5:30 p.m. and 6:00 p.m. Of course you can stay longer than 30 minutes at Weihnachten im Tierpark.

The circular trail leads over uneven terrain. There are accessible paths for visitors with wheelchairs or prams, but the natural conditions on site can be a challenge.

Information on how to get there and parking facilities can be found here.

The entrance to Weihnachten im Tierpark is located at the Bärenschaufenster entrance to Tierpark Berlin. Important: the gate by the palace is an exit, not an entrance.

The last admission and start of the circuit is at 8:30 p.m. Please understand that the security service will inform all visitors from 9:45 p.m. onwards that the grounds will soon close at 10:00 p.m.

No. Normal tickets for the daytime operation of the zoo lose their validity at Weihnachten im Tierpark. Visitors who are already in the zoo must also buy a ticket for Weihnachten im Tierpark or leave the premises at the beginning of the event. Please understand that our staff will inform visitors shortly before closing time and ask them for a valid Weihnachten im Tierpark ticket.
If you have an annual ticket for Tierpark Berlin, Zoo Berlin or the Berlin Aquarium, you will receive a 10% discount when purchasing tickets at the Weihnachten im Tierpark box office. Please bring proof of this with you.

You are cordially invited to photograph our installations. Of course, you may bring a tripod. We would be delighted if you captured the special atmosphere of Weihnachten im Tierpark and shared your impressions with us on Facebook and Instagram under the hashtag #weihnachtenimtierpark. Please understand that, for safety reasons, photography with a drone is not permitted. Photographs and films may only be taken at our event for private purposes. Shooting for commercial purposes is not permitted.

No. As Weihnachten im Tierpark is a special event at Tierpark Berlin, annual tickets for Tierpark Berlin are not valid. If you have an annual pass for Tierpark Berlin, Zoo Berlin or the Berlin Aquarium, you will receive a 10% discount when purchasing tickets at the Weihnachten im Tierpark box office. Please bring proof of this with you.

Yes. At irregular intervals, special events for children take place at Weihnachten im Tierpark, such as an alpaca parade where the animals can be petted. Keep an eye on us for this on Facebook or Instagram.

Yes. The paths at Weihnachten im Tierpark are suitable for use with prams.

No. Dogs (no matter how big and also leashed) and other animals are unfortunately not allowed to come with you to Weihnachten im Tierpark. Exceptions are made, of course, for officially registered assistance dogs (guide dogs, etc.).

No. Unfortunately, sledges and bicycles may not be taken onto the Weihnachten im Tierpark grounds for safety reasons.

To avoid long waiting times at the entrance, please do not bring large bags to Weihnachten im Tierpark.

Information on opening hours can be found here.

Yes. On the walk through the zoo and around the large ice rink with a view of Friedrichsfelde Palace, you can choose from a range of warm and delicious food as well as hot and cold drinks.

No. The animal enclosures of Tierpark Berlin are generally not part of our light festival. That's why only a few real animals can be seen at Weihnachten im Tierpark.

Weihnachten im Tierpark takes place in a part of the zoo where only a few animal enclosures are located. Illuminations, music and gastronomic offers are of course placed in such a way that no animals are affected.

Yes. Weihnachten im Tierpark is an open air event that takes place in all weathers, including rain. Please be aware of this before buying your tickets. Winter evenings in Berlin can get very cold and wet. So please remember to bring weatherproof clothing and shoes and possibly an umbrella. Unfortunately, tickets cannot be returned due to bad weather, as long as there is no acute danger for the visitors.