FAQ - Frequently asked questions and answers

Yes, we offer discounts for the following visitor groups and tickets:
- Pupils, students and senior citizens aged 65 and over
Reduced admission from Monday to Thursday (except on public holidays and between December 19 and January 3). The discount can only be granted on presentation of appropriate ID at the entrance.
- Families
Reduced admission on family days
Reduced admission with the family ticket
On the family day or with the family ticket, up to 5 people can Weihnachten im Tierpark visit:
a) 2 adults and up to 3 children aged 6 to 14 inclusive
b) 1 adult and up to 4 children aged 6 to 14 inclusive
- Children
Children up to and including 5 years receive free admission to the Christmas Garden.
- Guests with disabilities
All guests who are dependent on an accompanying person (mark "B" in the disabled person's pass) can take this person with them free of charge.
- Annual pass holders for Tierpark Berlin, Zoo Berlin or the Berlin Aquarium
Holders of an annual pass receive a 10% discount on tickets for adults, children, schoolchildren, students and senior citizens aged 65 and over. The discount can only be granted on presentation of appropriate identification at the entrance.

Yes. Mobile tickets and Print@home tickets can be presented on the cell phone. It is not necessary to print the tickets.

Vouchers can be issued with an individual voucher value (from € 1.00) and provided with a personal dedication.
Vouchers can be redeemed directly at the box office, but only on condition that tickets are still available for the desired day and time slot.
We recommend redeeming the voucher for tickets online in our ticket store before your visit. The remaining credit of the vouchers can of course be used for other events at myticket.de.

Children under the age of 6 are admitted free of charge. Children aged 6 to 14 inclusive receive a discount, but may only enter the premises if accompanied by an adult.

If the online sale for a specific time slot shows no more tickets available then they are sold out and no more tickets are available at the box office either.

No. In case of loss of the ticket, no replacement or reprint is possible. The return of tickets is also excluded. Pursuant to Section 312g (2) Sentence 1 No. 9 of the German Civil Code (BGB), there is no right of revocation for the purchase of tickets despite the fundamental existence of a distance selling transaction. This means that the two-week right of revocation and return is completely excluded when purchasing tickets.

Up to a group size of 20 people you can book your tickets via our ticket page. A group size of 21 and above please send us a request, which you can make via our ticket page.

Yes, tickets are also available at the box office:
- Adults: €28.90
- Children: 24,50 €
- Pupils, students and senior citizens aged 65 and over (only Mondays to Thursdays, except between December 19 and January 3): €24.50
- Families: 79,90 €
- Family day: 41,90 €
The cheapest tickets are only available online! The earlier you book a ticket, the cheaper the ticket price.

The box office on site is open at the following times:
- Monday to Thursday, Sunday: 4:00 p.m. to 7:20 p.m.
- Friday and Saturday as well as December 19 to January 03: 4:00 p.m. to 8:20 p.m.

We use a demand-based pricing system. This means that our ticket prices are based on how early and for which date you book a ticket. This means that on many match days we can offer you your Weihnachten im Tierpark-experience at particularly favorable prices on many match days. Booking tickets early pays off! So secure your price advantage now.

Information on payment methods can be found on the website of our ticket provider myticket.de.

If you purchased your tickets through our website, please contact myticket.de customer service.

If you have any problems buying tickets, please contact the customer service of our ticket provider myticket.de.

You can find instructions on how to redeem a promotional code with our partner myticket.de here.

Yes, we offer two voucher options - which you can purchase via the ticket page - to make your loved ones happy:
- FlexTicket as a gift: the recipient can visit on any day during opening hours Weihnachten im Tierpark without having to commit to a specific date in advance.
-Value voucher as a gift: With a value voucher from our partner myticket.de, you give the recipient the freedom to redeem the voucher for various events, including Weihnachten im Tierparkredeemable.

Yes, with a FlexTicket you can visit the museum on any day during opening hours Weihnachten im Tierpark without having to commit to a specific date and admission time in advance. Even if certain admission times are sold out, you still have the opportunity to pass through the entrance.